Obviously we are expecting a higher-than-average order volume from Friday, November 19th (when early access starts), to Cyber Monday, November 22nd! While our shipping team (aka Chrissy, Brooklynn, and Tina) are ramping up their hours during these next two weeks to get your packages out as quickly as possible, fulfillment time may still be delayed. We appreciate your patience and will do our best to get it in your hands ASAP!
If you need to change or cancel your order, please immediately email firstname.lastname@example.org. Please put "URGENT" in the subject line so we can update your order before it ships out. Thanks! :)
CANADA + USA We ship free to both the USA + Canada. Processing time takes up to 3 business days. Our free shipping does not include tracking.
We have three options available for shipping:
Free Shipping (tracking not included): This is through Canada Post (in Canada) or the United States Postal Service (USPS) in the USA. Delivery time is usually about two weeks, though lately in the States it's been closer to three weeks. (This will probably continue throughout the holidays.)
This is through Canada Post; it's usually 3-4 business days for the Western provinces and 3-5 business days for ON/QC/NB/NS (remote area codes up to 8 business days). NL/PEI says it take 4-5 business days, but in our experience it's usually 5-6 business days. NWT/YT/NU, and remote postal codes, are up to 8 business days.
Expedited (United States):
This is through the USPS; it's usually 5-6 business days depending on customs, though up to 10 for remote area codes.
This is usually 3-4 business days within Canada, or 3-6 business days within the United States. (Please note that's shipping time and does not include fulfilment! Your order will ship out the next business day from when it's placed.)
Contact us for international rates - email@example.com
It can be a leap of faith when you order online; we get it, and we're here to help! We are happy to offer exchanges and returns for up to 30 days after arrival. :) Please make sure that all items are in original condition.
*Please note that all sale items are final sale.*
Canadian Returns: We are happy to offer a store credit, exchange, or refund within 30 days of delivery. (Store credit returns and exchanges are eligible for free return shipping!) To be eligible for returns, your item must be in the same condition that you received it. Please note,for refunds, the cost of return shipping is deducted from the refund. This is waived for store credit returns or exchanges.
Here's the link to our returns portal through Canada Post; simply login with your order number and email: https://www.katehewko.com/a/returns and
1. Select the item(s) you want to return or exchange;
2. Select the reason why and submit; and
3. Print return label!
Print off that label, attach it to your package, and drop it off at any Canada Post outlet. That's it! :) We'll notify you once we've received it here in Calgary to approve that it is indeed in original condition. Once it's inspected to be in good condition, we approve your refund, store credit, or exchange and you are all set!
We are happy to offer a store credit, exchange, or refund within 30 days of delivery. If you are returning internationally, please mail your return to the following address with your name and order number:
908 17 Ave SW Unit 1
Calgary, AB T2T 0A3 Canada
Once we receive your return, assuming it is in original condition, we will issue the full refund. If you would like to receive store credit or an exchange instead, please email firstname.lastname@example.org. :)
We've tried to cover everything on this page, but if you have any other questions or clarifications, please reach out to email@example.com. :)