We offer free tracked shipping to both the USA + Canada. Processing takes up to 3 business days for freeshipping. (Priority or Express orders are fulfilled the same business day if placed before 12pm MST, or the next business day if placed after.)
CANADA
Free Tracked Shipping via Canada Post: 4-10 business days nationwide; 3-6 days within Alberta (Free)
Local Pickup: live in Calgary or coming to visit? Come on down to our storefront on 17th Ave! :) (Free)
Xpresspost via Canada Post: 2-4 business days nationwide; next business day within Alberta (8.99)
UPS Standard: 1-4 business days (note: not available in Alberta) (22.99)
USA
Free Tracked Ground Shipping:5-8 business days via USPS (Free)
Priority Shipping: 2-4 business days through USPS (7.99)
Express Shipping: 2-day shippingthroughDHL and FedEx (18.99)
(please place before 12pm MST)
AUSTRALIA + NEW ZEALAND:
International Tracked Parcel - via Canada Post - shipping is calculated at checkout, so it can fluctuate, but this is usually about $20 and takes about 3-4 weeks
General Return Policy/Eligibility:
We are happy to offer a store credit, exchange, or refund return on most orders for up to 30 days after delivery. :) Returns requested after this period will not be accepted.
Please note, for refund returns, $7.99 is deducted from the refund for the cost of return shipping. This is waived for store credit returns or exchanges. In fact, store credit returns get a 10% bonus reward!
Items must be unworn and in original condition.
Please note: items that have been marked down are FINAL SALE.
We currently support return labels for the US and Canada; if you are returning an item from outside the US or Canada, we'll happily refund it/exchange it/etc once received, but kindly ask that you mail it to us.
1. Select the item(s) you want to return or exchange;
2. Select the return reason;
3. Select what kind of return (store credit, refund, or exchange); and
4. Submit! A return label will be emailed to you shortly.
That's it! :)
Print off that label, attach it to your package (smaller is better!), and drop it off at any USPS location near you. We'll notify you once we've received it in Nashville to inspect it. Once we've approved it is indeed in original condition, we will issue your refund, store credit, or exchange, and you're all set!
Canadian Returns:
For our Canadians, the same policies apply, but we have a few more options for how you can return!
2. Select the item(s) you want to return or exchange; 2. Select the return reason; 3. Select what kind of return (store credit, refund, or exchange); and 4. Submit! A return label will be emailed to you shortly.
Print off that label, attach it to your package (smaller is better!), and drop it off at any Canada Post location near you. We'll notify you once we've received it here in Calgary to inspect it. Once we've approved it is indeed in original condition, we will issue your refund, store credit, or exchange, and you're all set!
2.Drop it off label-free at any of 100+ locations across Canada (NEW):
We've partnered with our friends at Return Bear to offer an in-person,label-free return experience to make returns even easier. This is a great option for those who may not have printers, plusyour refund/store credit will beissued instantlyupon receipt.
Our new drop-off return option means you won’t need to repack items or print off any shipping labels, and you’ll be able to instantly return your item - no more wondering when we will get it :) We’re excited to offer drop-off returns and believe that this is one small way that we can employ more sustainable practices at Kate Hewko. Standard return policies apply.
3.Drop it off label-free at our storefront in Calgary:
Are you local? We'd love to see you!We'll happily accept your return during store hours at our concept store here in Calgary, Alberta, located in the Devenish Building at 908 17 Ave SW. There's no shipping fee for in-store returns (obv), plus, if you want to exchange it for something in-person, we'll happily honour the 10% store credit bonus in-store. :)
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INTERNATIONAL
Unfortunately at this time we are unable to provide return labels for international orders (orders outside the US and Canada). However, you are welcome to mail a return to us and we will happily refund it! If so, please make sure to include your name and order number on the return. :)
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We've tried to cover everything on this page, but if you have any other questions or clarifications, please reach out to [email protected]. :)
**Last updated on August 21, 2023.**
Clothing:
Machine wash cold + hang to dry. If the item has sequins, rhinestones, pearls, or any other embellishments, put inside a mesh laundry bag for delicates.
Lotion and perfumes can cause plating to wear off quickly.
To avoid your jewelry catching on your clothing and getting damaged, put your jewelry on after you put your clothes on and remove before you take your clothes off.
I love every single item I have purchased from you. I am plus size and it is fantastic to have "cool" clothes to wear.
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F.A.Q.
I NEED MORE HELP. WHO DO I CONTACT?
We got you! For pre-purchase questions, email [email protected]. For post-purchase help, contact [email protected]. You can also reach us by phone anytime Monday to Friday between 10am - 5pm Mountain Time at (587) 356-1229.
HOW DOES YOUR SIZING WORK?
Each item has unique measurements, as each item has it's own fit. A "general size guide" doesn't ever truly work in the fashion world because of fabric and fit (stretch, oversized, bodycon, tailored, etc.).Make sure to measure yourself and reference the tape icon on each product page to get the best fit.
WHEN WILL MY ORDER ARRIVE?
On average, orders with free shipping take 1-3 business days to fulfill and 4-6 business days to ship within Canada (or 6-10 business days for the US). In a rush? Expedited shipping options are available! You can read our full shipping page here.
HOW DO I USE MY REWARDS?
Log in or Sign up for a rewards account here. Any available rewards will be listed in your account. To redeem your available rewards just copy the rewards code provided in your account, and paste that code in the box labeled "Gift card or discount code" at checkout.
How DO I Return My Items?
Easy! Simply log in with your order number and email address to our returns portal, found here. It’ll automatically email you a return label — drop that off at any post office and you’re good to go! You can read our full return policy here.
Kate Hewko is a mom of three kids (and two weiner dogs), natural-born entrepreneur, and lover of cool sh*t. Marrying her degree in economics with her diploma in fashion marketing, she’s been hustling in fashion ever since. In 2016, she started designing jewelry and opened a shop — where people immediately started asking for clothes to complete the look. That’s when she started her own private label, Kate Hewko, that you know and love today. Kate’s not designing each piece, but consider her your fashion fairy godmother who finds the coolest sh*t and elevates your look. Every item has been personally curated by Kate,reflecting her rebel spirit and eye for the new.
If this doesn't cover it, feel free to contact us.
Distressed Knit Sweater$86.00 USD /Rated 5.0 out of 5 stars5 ReviewsBlackKhakiAvailable in 2 colors
Exaggerated Neck Sleeveless Blouse$88.00 USD /Rated 4.9 out of 5 stars7 ReviewsBlackWhiteAvailable in 2 colors
Faux Mohair SweaterRated 5.0 out of 5 stars5 Reviews
Oversized V neck Sweater$99.00 USD /Rated 4.8 out of 5 stars16 ReviewsGreenBlackBlueMagentaAvailable in 4 colors
