It can be a leap of faith when you order online; we get it, and we're here to help! We are happy to offer exchanges and returns for up to 30 days after arrival. :) Please make sure that all items are in original condition.
*Please note that all sale items are final sale.*
Canadian Returns:
We are happy to offer a store credit, exchange, or refund within 30 days of delivery. (Store credit returns and exchanges are eligible for free return shipping!) To be eligible for returns, your item must be in the same condition that you received it. Please note, for refunds, the cost of return shipping is deducted from the refund. This is waived for store credit returns or exchanges.
Here's the link to our returns portal through Canada Post; simply login with your order number and email: https://www.katehewko.com/a/returns and
1. Select the item(s) you want to return or exchange;
2. Select the reason why and submit; and
3. Print return label!
Print off that label, attach it to your package, and drop it off at any Canada Post outlet. That's it! :) We'll notify you once we've received it here in Calgary to approve that it is indeed in original condition. Once it's inspected to be in good condition, we approve your refund, store credit, or exchange and you are all set!
Americans/International Returns:
We are happy to offer a store credit, exchange, or refund within 30 days of delivery. If you are returning internationally, please mail your return to the following address with your name and order number:
Kate Hewko
908 17 Ave SW Unit 1
Calgary, AB T2T 0A3
Once we receive your return, assuming it is in original condition, we will issue the full refund. If you would like to receive store credit or an exchange instead, please email chrissy@katehewko.com. :)
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We've tried to cover everything on this page, but if you have any other questions or clarifications, please reach out to chrissy@katehewko.com. :)
Last updated: 09-29-2021
